Privacy Policy

At CargoNex ("we", "our", or "us"), we are committed to protecting your privacy and ensuring the security of your logistics and business data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our SaaS platform.

1. Information We Collect

We collect information to provide and improve our logistics optimization services:

• Account Information: Name, email address, company name, and billing details.
• Logistics Data: Shipment details, tracking numbers, commercial invoices, packing lists, and supplier information uploaded to the platform.
• Usage Data: Information about how you interact with our dashboard, features used, and time spent on the platform.

2. How We Use Your Data

Your data is used primarily to deliver our core services:

• Processing shipments and predicting ETAs using AI models.
• Automating customs documentation and compliance checks.
• Providing customer support and platform updates.
• Improving our AI algorithms (anonymized and aggregated data only).

3. Data Sharing & Third Parties

We do not sell your personal data. We may share data with trusted third-party service providers solely for the purpose of operating our platform (e.g., cloud hosting providers like Google Cloud, payment processors like Stripe).

4. Data Security

We implement enterprise-grade security measures, including encryption in transit (TLS 1.3) and at rest (AES-256), to protect your sensitive business information.

5. Contact Us

If you have any questions about this Privacy Policy, please contact us at: privacy@cargonex.io.